Book Online

Book Online

How do I use the online booking system?

  1. Have a look at the grooming services available and pick the grooming service you would like for your pet.
  2. Have a look at the walk in service to add-on teeth cleaning, nail trimming etc.
  3. Pick the time you want to bring your pet, (appointment times can be 3 hours) the team will let you know what time to collect.
  4. Ask for any additional services during the consultation when you bring your pet (like teeth cleaning and spa package).
  5. Add your details and the breed of your pet.
  6. Agree to the terms and conditions (please read them here)!
  7. Pay your £20 deposit by PayPal (online card payments will be available soon).
  8. Please note: Deposits are non-refundable but transferable with 48 hours’ notice.
  9. The grooming balance is required to be paid when you collect your pet, we take cash and card payments.
  10. You will receive an email asking for you to log in to your portal where you are required to fill in all your pets details. Please make sure you fill in these details.
  11. If your dog has behavioural issues (such as aggression) will need to call us to book, as grooming takes place outside of  normal sessions.

I cant see the booking form below!

If you cannot see the online booking window below (or have another issue) you need to do one of the following:

  • Enable third-party cookies by selecting the eye symbol to the right of your URL bar.
  • Clear your browser cookies. Go to your browser settings and select the history tab followed by clear browsing data. Here you will see “data and cookies”, which should fix the problem.
  • Please fill out all of the details completely or you will be unable to make a payment.

If you are still having trouble please contact us from the bottom of this page.

I'm stuck on the booking form!

We’re sorry to hear you are having trouble with our form. Here are some things you can try:

  • Scroll down on the form so you can see the “next” and “previous” options.
  • Make sure you have selected a date and filled out all the relevant information on each screen.

If you cant see the screen at all, please view “I cant see the booking form!” above.

If you are still having trouble, please contact us using the contact page.

How should the web portal be used and what does it do?

You will have to register and will be been sent a link needed to complete registering using the email address provided. The link will be sent and then you can create a password. This same link can be used any time you wish to log in or you can visit this link.
With the portal you can:

  • View your appointments
  • Get your pet info and contact details
  • Contracts

It’s really important that we have any relevant medical history, the age of the dog and any behavioural issues. We also need your address, your contact information, and a secondary number so we can contact you if we need to.