FAQ - Pet Grooming

How do I book an appointment?

You can book an appointment or make enquiries by popping into the shop during opening hours or by telephoning the salon on 020-8857-2888, we have an answering machine to take your call out of hours or when we are busy grooming. Please leave a message if no-one answers during working times and we will call you back as soon as we can.

How long is your waiting list?

For your convenience we aim to be able to give your pet an appointment within two weeks of your enquiry. As we are fully staffed and are open 6 days a week we can usually accommodate with a wider choice of appointments.

Do I need to walk my dog before his appointment?

Please make sure you walk your dog before your appointment. This releases energy and allows your dog time to toilet, before the grooming process starts. A good walk will make the grooming time easier and more enjoyable for your dog.

How long will you keep my pet for?

Our appointment system works to minimise the time your dog is in the salon and providing a stress free environment. Morning appointments will arrive at 9-9.30am and will be picked up at 12-30pm

Afternoon appointments will arrive at 1.00pm and will be collected at 4.00pm or as arranged.

Is there anything I should bring?

Please bring a treat with your dog-preferably something really tasty which your pet wont refuse. Cheese or sausage is a favourite. This acts as a tasty reward for good behaviour.

Should I feed my dog before I bring them for grooming?

You may feed your dog a small amount at least two hours before their appointment, as this can keep them comfortable during the grooming. Please do not overfeed and allow your dog the opportunity to toilet well before arrival.

Will I have a choice of styles?

We offer a range of styles for you too choose from. Styles available for your pet will depend on the condition of the coat and the temperament. We offer free consultations.

Do I need to disclose if my dog is prone to any aggressive behaviour?

For the safety of the staff and your pet we need to know if your dog is prone to any types of aggressive or difficult behaviour so we can take the necessary precautions.

When we are dealing with dogs that have difficult or aggressive behaviour, we need to work with their owner as well, so these dogs can be supported into accepting the grooming procedure.

Some really aggressive dogs that we work with will need to come in at the end of the day with the owner.

Dogs with aggressive or difficult behaviour will incur an additional charge. We provide experienced and knowledgeable groomers for these kinds of dogs, up-to-date handling aids and techniques to complete the job safely.

Please discuss with the staff 

Does my dog go in a cage/crate?

At Absolutely Animals we do not crate or cage dogs. Dogs are situated in comfortable areas in the salon, where they are included in the ambiance of the room; although dogs cannot physically interact with each other they can see each other and this settles them for the short time they are with us.

Please see the contact us  if you require special arrangements for your dog

When should my puppy have its first session?

We advise you to start your puppy grooming with a bath and trim at least ten days after the final vaccinations. Your puppy can come in for an enjoyable puppy session to get used to the sights and smells of the salon and settle in from an early age.

Will my dog be sedated?

Dogs are not sedated on these premises.

We do accept dogs under prior arrangement and assessment who may be sedated by their owner under a veterinary recommendation but we find that sedation is not usually necessary.

This service is only offered with a view to re-training the dogs behaviour and minimising any sedation over time.

Appointments are only available at 4:00pm

Can you remove the knots and matts from my dogs coat?

This is a common asked question. We can remove matts using various methods, techniques and products and this depends on many other factors.

The hair left for Knot and matt removal depends on many contributing factors. The severity (tightness and extent of the mats) as well as the disposition of the individual animal.

We use every technique to save coat and style as owners wish but we also need to put humanity before vanity, so please be guided by our professionals when deciding the best course of action for your pet.

Sometimes to remove the coat and start again is the ONLY option.

Ideally regular weekly brushing and combing of your pet as well as regular grooming appointments will avoid the build up of knots and the need to remove coat, it also encourages a healthy coat and skin.

There will usually be an additional charge for knot and matt removal, prices are determined from the individual pet requirements and any contributing factors.

The animal welfare act stipulates it is an offence to cause animals pain or discomfort and we reserve the right to remove coat if we feel this is in the benefit of the animal in question.

Please ask a member of staff about your individual pet.

Will I get a discount if I have more than 2 dogs?

Yes, if you bring in Three dogs you will receive a 5% discount for one of those dogs or you can fill out your loyalty card as one group. Please drop by and pick up our Customer Loyalty Card. 

As we cherish our loyal Customers we would like to reward you and you will receive a 5% or 10% discount at every other appointment with our Customer Loyalty Card.

Please don’t forget your card as we cannot backdate

What equipment do I need at home?

You will need a brush and comb for your pets coat type and will usually need to use this on a weekly basis, removing knots and debris from the coat.

A secure table makes a good place for grooming as your pet will be in a more comfortable position for you to reach around the legs.

Regular grooming at home makes the grooming sessions more pleasurable for your pet.
It is also beneficial for your pet if you remove the hair from the cup of the ears on a weekly basis.

If you would like to learn from a professional how to groom your pet properly at home – we offer to teach you – £20 for a half hour session

Please talk to a member of staff

Why can you not give me a definite price over the phone?

Prices are set realistically depending on the breed and work to be carried out, we cannot give you a set price without seeing your dog and the work to be carried out.

Please see the price list guide on our website.

You may incur additional charges for removal of stubborn knots, overdue and unkempt coats, aggressive behaviour or flea baths.

Will my dog go in a drying box?

We do not use drying boxes.

All the dogs at Absolutely Animals are hand dried and under supervision at all times.

Do you charge a 'no show' fee?

We can only groom so many dogs in a day so please note if you fail to attend your appointment, you will lose your £20 deposit

We are a small business and cannot afford to lose money through no shows. Although you money does not cover the money we have lost, it does go someway to covering costs.

Please remember deposits are non-refundable but are transferable 48 hours before the appointment time.

Will students be working on my dog?

Students may be working on your dog, along with an experienced tutor. We are fully insured for this and ensure our clients that their pet is in the best possible hands as our students follow structured instructions and are supervised at all times. We have also reflected this in our prices and are positive that our clients will still receive an outstanding finish.

At Absolutely Animals we provide tuition for students who want to learn the art of pet grooming and styling from the best in the business. Students leave us with the knowledge and skills to deliver quality grooming.

As there are no restrictions on groomers practicing without qualifications in the UK, as an approved centre we feel our clients can be assured of quality work as our students work towards qualifications in pet grooming.

The students receive thorough supervision and instructions at all times and often are watching grooming being demonstrated. One of our qualified tutors also checks every animal before their departure.

Our main priority is the welfare of the animals at all times. Absolutely Animals and the students follow a strict health and safety programme and ensure your pets mental and physical welfare is met at all times.

We thank and appreciate our clients for their support and together sit in the knowledge that those students tutored at Absolutely Animals have learned and will go on to practice good handling techniques and quality grooming across the world.

Do you empty Anal Glands?

Anal glands are situated on either side of the anus and are scenting glands. These can be externally emptied if they have become blocked or are uncomfortable for your dog. We do not routinely empty these glands as we feel if there is no problem with them they should be left alone.

If your dog is having a problem they will be scooting their bottom along the floor or you may notice a particularly offensive smell around the rear of your dog. (if this is the case please consult your veterinary surgeon)

Can I leave a tip?

We are always appreciative of a tip as this boosts staff  moral and goes towards our holiday celebrations. We have a place you can put tips on the reception desk. Thank you!

Do you have a collection service?

Collection and delivery is available under prior arrangement at an additional cost. of £3.50 per mile or £20 minimum charge. Please call for a quote.

Free 24 hour correction service

As the grooming is carried out by hand we offer a free correction service for the first 24 hours after collection.

How does your loyalty card work?

We would like to reward our local customers with a long going discounts card, every other time your pet has a full groom you can receive a 5 or 20% discount.  You will need to bring the card every time your pet is groomed and a staff member will sign the card, the loyalty card is non-transferable and cannot be back-dated.

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